Roadblocks to Communication: Giving Reassurance

Giving reassurance is another roadblock to communication in hospice palliative care as well as in the rest of life.


  • 0’00” Start
  • 0’07 ” Roadblocks to communication -giving reassureance.
  • 1’21” How do I know this is the most appropriate response in this situation? Examples and effects of giving reassurance.
  • 3’36” A different way to respond.
  • 4’10” Symptoms e.g. pain, are subjective experiences and therefore we cannot know another person’s experience.
  • 5’30” Understanding the subjectivity – Example – The story of two woman and the broken ankle.
  • 7’30” What is reassuring about death?
  • 8’25” The story of the child’s fall.
  • 9’30” When we ignore a person’s pain by reassuring, we deny them the experience of their pain being seen, heard and validated.

Chapter 5, On Being Up Close and Personal with the Dying, in Essentials in Hospice Palliative Care, 2nd Edition, Katherine Murray, 2009.

Written and recorded by Elizabeth Causton
All Rights Reserved Life and Death Matters 2010