What to say when you don’t know what to say

With Kath Murray and Elizabeth Causton

This webinar provides practical tips for PSWs to use when they find themself in a situation where they do not know how to respond to a person or family member. Sometimes these are situations where grief and loss have been expressed. Other times they are when PSWs are asked questions by the family, but it is not within their scope of practice to provide a response.

Kath and Elizabeth have taught countless workshops together, teaching nurses and PSWs/HCAs the skills and knowledge to provide palliative care. Their warmth, humour and camaraderie shine through as they guide us through these steps to responding, when you do not know what to say.

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