Work with Life and Death Matters

Administrative Assistant / Customer Service 

This is a key role with a well-established, small, family based, social enterprise business focusing on Hospice and Palliative Education for front-line caregivers.  

The administrative assistant will support several roles including the head of education development, the CEO and the CFO.  

  • 3-month remote contract (approx. 30 hours per week). Contract to be reviewed and possibly renewed at the end of the term. 
  • Remuneration based on experience and skills. 
  • This is a remote position open to people living in the Greater Victoria area.  
  • Must have a quiet home office space, fully equipped with lightning-fast internet, a desktop OR laptop and additional monitor, and a mobile phone 
  • Must have previous remote work experience. 
  • Cheerful, takes direction well, collaborative, honest, trustworthy, flexible, excellent communicator (gets ahead of problems before they happen), ability to work with a variety of personalities 
  • Interest in people, education, and supporting healthcare providers and caregivers. An interest in hospice and/or palliative care optimal! 

Job Description: 

  • CUSTOMER SERVICE  
  • Responds questions for support, online digital text, 
  • Provides customer service to colleges, instructors, workplace educators, students etc.  
  • LDM Resources 
  • Research to support creation and updated of healthcare-based education materials (textbooks, workbooks, videos, podcasts, etc.) 
  • Online Education – PACE for PSWs 
  • Providing customer service and tech support to students, instructors, etc. 
  • Communications & Marketing 
  • Social media post review considering LDM branding and messaging 
  • Develop and send E-newsletters 
  • Maintains and develops Active Campaign – CRM 
  • Automations, forms, etc. 
  • Problem solves when needed 
  • Edit and proofread blog posts 
  • SEO keyword research for new content 
  • Coordination and communication of free webinar series. Includes organizing, communication with presenters, developing automations, and publicity 
  • WordPress website updates and maintenance as required 
  • In-person meetings weekly or bi-weekly 

Must be proficient in: 

  • Active Campaign 
  • WordPress 
  • Microsoft Office Suite (360) 
  • Word  
  • Excel 
  • PPT 
  • Zoom 

 

Not required but nice to have: 

  • SurveyMonkey 
  • Airtable 
  • Asana 
  • Soundcloud 
  • Vimeo 
  • Adobe Creative Cloud 
  • Acrobat  
  • Audition 
  • InDesign 
  • Photoshop 
  • Premiere 
  • Camtasia 2021 or other video editing software 

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Courtney Murrell is a PSW who works in hospice palliative care.

When she is not at work, she is spending time with her family, going on hikes or writing. Courtney is a lifelong learner and loves to share her passion for writing as a wellness practice.

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